Trading conditions
Bystenholt ApS
CVR no: 43794361
Silkeborgvej 84, 8680 Ry
kundeservice@bystenholt.dk
1. PAYMENT
Bystenholt.dk accepts payment with VISA-Dankort, all VISA payment cards, all Mastercard payment cards, MobilePay and Klarna. Payment will only be debited from your account when the item has been dispatched.
All amounts are in DKK. Danish kroner and is incl. VAT.
When you pay with an international card, a reservation is made on your bank account. We only deduct the amount when we ship the item from our warehouse.
Bystenholt.dk uses an approved payment server that encrypts all your card information, which means that your information cannot be read.
In order to offer Klarna's payment methods, we may transfer your personal information in the form of contact and order information to Klarna, so that Klarna can assess whether you qualify for their payment methods and to tailor these payment methods to you. Your transferred personal data will be processed in accordance with Klarna's own Data Protection Notice .
2. DELIVERY
Bystenholt.dk's packages are dispatched the same day (if the order is placed before 12.00 on a weekday). Packages are delivered under normal circumstances within 1-3 working days. Packages in Denmark are sent with DAO.
The shipping prices for delivery with DAO to the parcel shop are DKK 29. and DKK 35. with DAO for home delivery.
If you buy for more than DKK 349, delivery with DAO to parcel shops is free and delivery for home delivery with DAO costs only DKK 9.
3. RIGHT OF COMPLAINT
The Purchase Act's defect rules apply to goods purchases.
When you shop with us as a consumer, you have the right to complain for 24 months.
If your complaint is justified, this means that you can either have the item repaired,
exchanged, the money back or a reduction in the price, depending on the specific situation.
You must advertise within a "reasonable time" after you have discovered the error. If you complain within two months of discovering the fault, the complaint will always be timely.
If the complaint is justified, we will take care of the shipping costs. The item must always be sent back in proper packaging. Remember the receipt for dispatch, so you can prove that the item has been sent to us.
If you want to advertise a product, must You contact our customer service at kundeservice@bystenholt.dk, and send pictures that clearly show what you are complaining about. If the complaint is justified, you will be informed about the further process in the correspondence with customer service.
Returns in connection with complaints take place via a label that will be sent to you by customer service, or via the return portal. You are also welcome to send the item back to us in another way.
In that case, the item must be sent back to Silkeborgvej 84, 8680 Ry.
We neither accept parcels without distribution nor parcels sent by cash on delivery.
4. EXCHANGE OF AN ITEM
It is easy and quick to exchange your items with these 4 steps:
1. Order a return label and find a return slip HERE - You will receive a return label that must be printed out. If you do not have a printer, you will also receive a 9-digit code that you can write on the return package instead.
2. Fill in the return slip - If you want an exchange, just write on the return slip which item you want the exchange for.
3. Pack the goods properly in the original packaging and enclose the return slip in the return package.
4. Hand in the package at your nearest DAO Pakkeshop.
Note that it is free to exchange the item for another, but that it can only be exchanged for products with a cheaper or similar price. If this is not the case, the amount will be refunded via the original payment method
5. RETURN OF AN ITEM
It is easy and quick to return your goods with these 4 steps:
1. Order a return label and find a return slip HERE - You will receive a return label that must be printed out. If you do not have a printer, you will also receive a 9-digit code that you can write on the return package instead.
2. Fill in the return slip
3. Pack the goods properly in the original packaging and enclose the return slip in the return package.
4. Hand in the package at your nearest DAO Pakkeshop.
You are responsible for ensuring that your return package is properly packed, and that it is delivered correctly to a DAO parcel shop and that you can subsequently present documentation for delivery in the form of a receipt and tracking number. If you send a return without using our return portal, you yourself are responsible for the item reaching us and also have proof of this in the form of a tracking number.
6. RIGHT OF WITHDRAWAL
There is a 30-day full right of cancellation/return on goods purchased in our webshop.
The cancellation period expires 30 days after the day you received your item. You will also not be able to access our return portal after this. After a maximum of 30 days from receipt, you must notify us that you wish to return an item. You then have 14 days to return the item to us. If you have ordered several
different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item. The deadline means that you have 14 days from receipt to access our return portal and send the products back. If you send on your own and at your own expense, you must contact us by email within the 14 days.
The notice must be given by email at kundeservice@bystenholt.dk. In the message, you must make us clearly aware that you wish to exercise your right of withdrawal.
You will find the standard cancellation form attached at the bottom of these trading conditions.
7. CANCELLATION OF A PART OF THE PURCHASE
If you have purchased several items from us, you have the option of returning one or more items, even if they were purchased in one order.
8. THE CONDITION OF THE ITEM WHEN YOU SEND IT RETURN
You are only liable for any deterioration in the value of the goods which is due to handling other than what is intended
is necessary to determine the nature of the goods, their characteristics and the way they work. In other words – you can try the product in the same way as if you tried it in a physical store.
If the item has been tried on in addition to what is described above, we consider it as used, which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the item's commercial value.
To receive the full purchase amount back, the same applies as for purchases in a physical store. You may test the item, but not actually use it.
We recommend that you return the item in the original shipping packaging (resealable bag or resealable box).
If your product(s) have special original packaging and this is missing, this may lead to a reduction in the value of the product.
9. REFUND OF THE PURCHASE AMOUNT
If you regret your purchase, you will get your money back. If the item is impaired, we deduct the amount you are liable for.
We will refund all payments received from you, including delivery costs (but not extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day you have notified us of your regret.
We return the money with the same means of payment that you used for the purchase, unless otherwise agreed.
We can withhold payment until we have received the item, unless you send us documentation that the return has arrived with us.
We neither accept parcels without distribution nor parcels sent by cash on delivery.
10. COMPLAINT OPTIONS
If you have a complaint about a product bought in our webshop, you can send a complaint to: kundeservice@bystenholt.dk
If we are unable to find a solution, you can send a complaint to: Nævnenes Hus - Toldboden 2, 8800 Viborg (www.naevneneshus.dk)
In order to be able to complain, the product or service that you want to complain about must have cost at least DKK 1,110 and a maximum of DKK 100,000. For complaints about clothes and shoes, however, the price must have been at least DKK 720. There is a fee to have the complaint processed .
If you live in an EU country other than Denmark, you can complain to the EU Commission's online complaints portal here - http://ec.europa.eu/odr
11. PERSONAL DATA POLICY
By using bystenholt.dk, you accept that we process your personal data in accordance with our data policy, which can be found HERE . We are aware of the need for appropriate protection and proper processing of your personal information.
12. DISCOUNT CODES
Please note that discount codes cannot be used when purchasing gift cards.
Discount codes cannot be combined with other codes, discounts or campaigns unless otherwise stated.
13. PERSONAL INFORMATION
Personal information covers any information that can be used to identify an individual, including,
but not limited to, first and last name, age, gender, private address or other physical address, e-mail address or other contact information, regardless of whether it relates to the person's private residence or
workplace. What personal data do we collect and process? As a general rule, you can access
website without telling us who you are or providing personal information about yourself. However, Bystenholt.dk needs certain personal data in order to do business with you and deliver news and other services to you. The company only collects the personal data that is necessary.
We need the following information when you shop with us:
Name, address, phone no. and email address.
The company does not collect personally identifiable information about you from third parties and does not store information about means of payment, e.g. card numbers on payment cards, bank account numbers or the like.
14. TO WHOM DO WE PROVIDE PERSONAL INFORMATION?
Personal information provided at Bystenholt.dk is only passed on to:
• the company's internal departments
• selected and trusted third parties who may use your personal data for the purpose of delivery
goods or services that you have ordered
• business partners in order to register and maintain your user account.
In order to be able to further develop and improve Bystenholt.dk, we keep statistics on how you use the website. The personal information is registered with Bystenholt .dk and stored for five years, after which the information is deleted. We only work with data processors in the EU or in countries that can provide your information with sufficient protection.
As registered with Bystenholt .dk, you always have the right to send us your objections to the registration. You also have the right to insight into what information is registered about you. You have these rights according to the Personal Data Act. Inquiries in this regard should be sent to: kundeservice@bystenholt.dk
15. COOKIES
The website uses "cookies", which are text files that are saved on your computer, mobile phone etc. accordingly for the purpose of recognizing it, remembering settings, performing statistics and targeting ads. Cookies cannot contain harmful code such as virus.
Standard cancellation form
(This form is completed and returned only if the right of withdrawal is exercised)
To:
Webshop.dk
Address
ZIP code. and city
e-mail: xxx@xxx.dk
I hereby announce that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following goods/services:
_______________________________________________________________________
Ordered it: _____________________ Received it: ______________________
Consumer's name: __________________________________________________________________________
Consumer's address: __________________________________________________________________________
Consumer's signature: ____________________________ Date: __________
(only if the content of the form is communicated on paper)
The trading conditions were last updated on 21.01.2024