Personal data and cookie policy

To ensure a safe buying experience at bystenholt.dk, you can find information here about how we collect data, how this is used and how your data is processed. When you approve bystenholt.dk's purchase terms, you also approve our general cookies and privacy policy. We do everything to ensure clear transparency.

1. WE ARE THE DATA CONTROLLER - HOW CAN YOU CONTACT US?

ByStenholt ApS
CVR no: 43794361
Silkeborgvej 84, 860 Ry
kundeservice@bystenholt.dk
+45 42 39 91 15

By using bystenholt.dk, you accept that we process your personal data in accordance with this data policy. Furthermore, we are aware of the need for appropriate protection and proper processing of your personal information.

2. THE PURPOSE AND LEGAL BASIS FOR THE PROCESSING OF YOUR PERSONAL DATA

Personal information covers all information that can be used to identify a person, including, but not limited to, first and last name, age, gender, home address or other physical address, e-mail address or other contact information, regardless of whether it relates to the person's private place of residence or workplace. As a general rule, you can access the website without telling us who you are or providing any personal information about yourself. However, Bystenholt.dk needs certain personal data in order to do business with you and deliver news and other services to you. The company only collects the personal data that is necessary.

3. CATEGORY OF PERSONAL INFORMATION

We need the following information when you shop with us in order to ship the item to you:
Name, address, phone no. and email address.

The company does not collect personally identifiable information about you from third parties and does not store information about means of payment, e.g. card numbers on payment cards, bank account numbers or the like.

4. RECIPIENTS OR CATEGORY OF RECIPIENTS

It is only the company that uses personal data that we have about our customers. Bystenholt.dk has guidelines for who has access to these. Exclusively online shop managers and those responsible for packages. In addition, those responsible for customer service can access the information in order to help customers with questions about delivery, products, etc.

5. STORAGE OF PERSONAL INFORMATION

Bystenholt.dk stores personal data that is registered and stored for five years for financial reasons. After which the information is deleted.

Data that must be used to send an order that has been completed where the data is no longer needed is deleted after 14 days.

6. THE RIGHT TO WITHDRAW CONSENT

You always have the opportunity to be told which information we have registered about you and the right to withdraw your consent at any time.
If you wish to receive these or withdraw your consent, you must contact us at kundeservice@bystenholt.dk.
If you choose to withdraw your consent, it does not affect the legality of our processing of your personal data based on your previously communicated consent and up to the time of withdrawal. If you withdraw your consent, it only takes effect from this point.
You can always have incorrect information corrected.

7. YOUR RIGHTS

According to the data protection rules, you have registered a number of rights in relation to the company's processing of personal data. If you want to exercise your rights, please contact us.

7.1. RIGHT TO SEE INFORMATION (RIGHT OF ACCESS)

You have the right to gain insight into the information that we process about you and a range of other information.

7.2. RIGHT TO CORRECTION

You have the right to have incorrect information about you corrected.

7.3. RIGHT TO DELETE

In special cases, you have the right to have information about you deleted before the time of our normal general deletion occurs.

7.4. RIGHT TO LIMITATION OF PROCESSING

In certain cases, you have the right to have the processing of your information restricted. If you have the right to have the processing restricted - we may in future only process the information - apart from storage - with your consent or for the purpose of establishing, asserting or defending legal claims, or to protect a person or important public interests.

7.5. RIGHT TO OBJECT

In certain cases, you have the right to object to our otherwise lawful processing of your personal data. You can also object to the processing of your information for direct marketing.

7.6. RIGHT TO TRANSMIT

In certain cases, you have the right to receive your personal data in a structured, commonly used and machine-readable format and to have this personal data transferred from one data controller to another without hindrance.

You can read more about your rights in the Data Protection Authority's guidance on the rights of data subjects, which you can find at www.datatilsynet.dk .

8. COMPLAINT TO THE DATA SUPERVISORY

You have the right to lodge a complaint with the Danish Data Protection Authority if you are dissatisfied with the way in which we process your personal data. You will find the Datatilsynet's contact information at www.datatilsynet.dk .

9. TO WHOM DO WE PROVIDE PERSONAL INFORMATION?

Personal information provided at Bystenholt.dk is only passed on to:

the company's internal departments
selected and trusted third parties who may use your personal data in order to deliver
goods or services that you have ordered
business partners in order to register and maintain your user account.

In order to be able to further develop and improve Bystenholt.dk, we keep statistics on how you use the website. The personal information is registered with Bystenholt.dk and stored for five years, after which the information is deleted. We only work with data processors in the EU or in countries that can provide your information with sufficient protection.

As registered with Bystenholt.dk, you always have the right to send us your objections to the registration. You also have the right to insight into what information is registered about you. You have these rights according to the Personal Data Act. Inquiries in this regard should be sent to: kundeservice@bystenholt.dk

10. WHAT DO WE USE THE PERSONAL INFORMATION FOR?

We may use your personal data to:

Service your online transactions at our online store (Send your goods, etc.)
Register and maintain your profile
Give you an opportunity to participate in certain services. This is, for example, if you register for competitions and or campaigns online.
Send our own marketing material
Send your goods/your order out to you
Safe operation and good customer service at our online business

11. ACCESS TO YOUR INFORMATION

You always have the opportunity to be informed about which information we have registered about you.
If you wish to receive these, you must contact us at kundeservice@bystenholt.dk. You can always have incorrect information removed or corrected.